Hotels and guest houses
Hotel Chatbot for Guest Questions
Guests ask about check-in, parking and breakfast long before they arrive and long after the desk closes. Answer from your own pages and guest guide, and keep the front desk for the requests that need a person.
The questions that fill the inbox before every stay
Arrival times, parking and late check-out are covered in your guest guide. The chatbot answers from it while the guest is still deciding whether to book.
- Your guest guide as the source
- Upload the PDF you send after booking, so the same details reach people before they book.
- A clear route to the desk
- Requests like early check-in or a room change go to your phone, email or messaging link.
- Late arrivals covered
- A guest landing at midnight gets the key collection steps without waiting for the desk to reopen.
What guests ask
Before booking, before arrival and during the stay. The same handful every time.
Arrival and departure
Check-in and check-out times, late arrival steps and luggage storage.
Parking and transport
On-site parking, nearby options and directions, as your site describes them.
Breakfast and dining
What is included, serving times and dietary options, from your dining page.
Rooms and amenities
Wi-Fi, accessibility, pets, cots and what each room type includes.
Set it up from what you already send
Most properties have already written the answers. They sit in an email attachment.
Upload the guest guide
The pre-arrival PDF or welcome document is the richest source you have.
Add room and policy pages
Room types, house rules, cancellation terms and accessibility information.
Set the front desk contact
Phone, email or a messaging link for the requests the chatbot should not handle.
Add it to your own site
Paste the snippet on your website. Booking engines and travel sites you do not control will not show it.
Good for guests and staff
Smoother arrivals for guests and a calmer desk for the team.
Ready before arrival
Guests find check-in steps, parking and breakfast times while they plan the trip.
A calmer front desk
Routine questions are answered online, so staff can focus on the guests standing in front of them.
In the room, on the phone
Share the hosted chatbot page in welcome emails, or print it as a QR code for every room.
Predictable plans
A flat monthly plan in your local currency, without per-guest or per-conversation charges.
Before guests start asking
What owners and front desk managers ask before going live.
Related guides
Other businesses that answer the same questions every day.
Start with your guest guide
It already answers most of what guests ask.
Upload the guide and ask ten questions. Check-in, parking, breakfast, pets. If the replies match what your desk would say, add it to your site.