Cookie Policy

This Cookie Policy explains how Cortexvia, operated by Shaik Afrid, trading as Cortexvia Technologies ("Company," "we," "us," or "our") uses cookies and similar tracking technologies on our platform, website, applications, and services (collectively, the "Services"). Cookies are small data files placed on your device that enable various functionalities and help us understand how you interact with the Services. This policy should be read in conjunction with our Privacy Policy, Data Usage Policy, Terms of Service, Security Policy, API Policy, Compliance Policy, Developer Policy, and Refund Policy (collectively, the "Agreement"). Essential cookies are required for core functionality, and non-essential cookies are enabled only with explicit consent where required by applicable law.

1. Definitions and Scope

1.1. "Cookies" means small text files placed on your device by websites you visit, which store information about your browsing session, preferences, and interactions. Cookies may be "session cookies" which are deleted when you close your browser, or "persistent cookies" which remain on your device for a specified period or until manually deleted. 1.2. "Tracking Technologies" means technologies similar to cookies used to collect information about your interactions with the Services, including but not limited to web beacons, pixels, tags, scripts, local storage, and device fingerprinting techniques. 1.3. "First-Party Cookies" are cookies set directly by Cortexvia when you visit our Services. 1.4. "Third-Party Cookies" are cookies set by entities other than Cortexvia, including analytics providers, advertising networks, and other service providers integrated into our platform. 1.5. This policy applies to all cookies and tracking technologies used across the Services, including the main website, dashboard, API documentation, and any subdomains.

2. Cookie Categories and Purposes

2.1. Essential Cookies. These cookies are strictly necessary for the operation of the Services and cannot be disabled without significantly impairing functionality. Essential cookies enable core features such as user authentication, session management, security token validation, load balancing, and access to secure areas. Without these cookies, services you have requested cannot be provided. 2.2. Preference Cookies. These cookies enable the Services to remember information that changes how the Services behave or appear, such as your preferred language, theme settings, dashboard layout preferences, and regional settings. These cookies persist across sessions to provide a consistent user experience. 2.3. Analytics Cookies. These cookies collect information about how you use the Services, including which pages you visit, how long you spend on each page, navigation paths, error messages encountered, and general usage patterns. This information is aggregated and used to improve the Services. We use internal logging systems and approved analytics providers for these analyses. 2.4. Marketing Cookies. These cookies are used to track visitors across websites to display relevant advertisements. We may use third-party advertising platforms to deliver targeted marketing content. These cookies enable us to measure the effectiveness of our advertising campaigns and optimize marketing spend.

3. Technology Infrastructure for State Management

3.1. Session State Persistence. Our distributed architecture requires robust state management to maintain user sessions across multiple server instances and geographic regions. Cookies serve as the primary mechanism for identifying returning users and associating requests with the appropriate session context. This session binding is essential for security, as it prevents unauthorized session hijacking and ensures that authenticated requests are properly attributed to the correct user account. 3.2. Authentication Token Management. Upon successful login, authentication tokens are stored in secure, HTTP-only cookies with appropriate security flags enabled. These tokens are cryptographically signed to prevent tampering and include expiration timestamps to limit the window of validity. The specific implementation of token management may involve multiple cookie-based and server-side mechanisms working in concert to maintain security. 3.3. Cross-Domain Functionality. Certain features of the Services, including embedded chatbot widgets and API integrations, require cookies that function across different domains. These cross-domain cookies enable seamless authentication and session continuity when users interact with Cortexvia-powered features on third-party websites. The technical implementation of cross-domain cookies is subject to browser security policies and may vary across different browsers and devices. 3.4. Distributed Cache Coordination. To optimize performance, our infrastructure utilizes distributed caching systems that coordinate session state across multiple nodes. Cookies containing session identifiers enable proper routing of requests to cache nodes containing the relevant user data. This coordination is transparent to users but is essential for maintaining the low-latency performance expected of modern web applications.

4. External Analytics and Measurement Systems

4.1. Third-Party Analytics Integration. We use approved analytics providers to collect and analyze information about how users interact with the Services. Analytics cookies may collect information including IP address (which may be anonymized), browser type, referring source, pages visited, and time spent on each page. This information may be transmitted to servers located outside your country of residence, subject to provider terms and applicable safeguards. 4.2. Behavioral Analysis. Beyond basic page views, our analytics configuration may track detailed behavioral signals including scroll depth, click patterns, form interactions, and feature engagement. This granular data enables us to understand user journeys and identify opportunities for improving the user experience. Behavioral data is aggregated for analysis but may be associated with individual user accounts for debugging and support purposes. 4.3. Performance Monitoring. We utilize performance monitoring tools that track technical metrics such as page load times, JavaScript errors, API response latencies, and client-side rendering performance. These tools may use cookies or similar technologies to correlate performance data across multiple page views within a session. Performance data is essential for maintaining service quality and identifying technical issues. 4.4. Attribution and Conversion Tracking. For users arriving through marketing campaigns, attribution cookies track the source of the visit and subsequent conversion events such as account registration or subscription purchase. This data enables us to measure the effectiveness of different marketing channels and optimize our customer acquisition strategies. Attribution data may be shared with approved advertising platforms to improve campaign targeting.

5. Advertising Ecosystem Participation

5.1. Advertising Platform Participation. We may participate in third-party advertising ecosystems, which can involve placement of cookies by advertising partners. These cookies enable delivery of targeted advertisements based on your interests and browsing history. 5.2. Remarketing. We may use remarketing techniques to show advertisements to users who have previously visited the Services. This involves placing cookies that identify your device when you visit third-party websites within an advertising network. You may opt out of remarketing through applicable advertising preference settings. 5.3. Audience Insights. Advertising cookies provide aggregate insights about the demographics and interests of our user base. This information helps us understand our audience and develop content and features that meet their needs. Audience insights are derived from aggregated data and do not identify individual users.

6. Consent and Cookie Management

6.1. Consent Model. Essential cookies are always enabled because they are required for secure login, authentication, and core platform functionality. Analytics and marketing cookies are enabled only after explicit user consent where required by applicable law. 6.2. Browser Controls. Most browsers provide controls that allow you to manage cookie settings, including the ability to block all cookies, block third-party cookies, or delete existing cookies. However, disabling cookies may significantly impair the functionality of the Services, and certain features may become unavailable. 6.3. Essential Cookie Requirement. Essential cookies cannot be disabled in-product because they are required for the basic operation of the Services. Attempts to block essential cookies at browser level may prevent access to authenticated features. 6.4. Consent Withdrawal. You can withdraw or update consent preferences for non-essential cookies at any time through available cookie controls and supported browser settings.

7. Data Transmission to Analytical Endpoints

7.1. Telemetry Collection. The Services collect and transmit telemetry data to internal and external analytical endpoints for processing. This telemetry includes session metadata, interaction events, error reports, and performance metrics. The collection and transmission of this data is essential for maintaining service quality and enabling continuous improvement. 7.2. External Processing Partners. Analytical data may be transmitted to external service providers specializing in data analytics, business intelligence, and machine learning-based insights generation. These providers process the data according to their own privacy policies and security practices. Cortexvia selects analytical partners based on their capabilities and reputation but does not exercise direct control over their internal data handling procedures, retention policies, or security implementations. By using the Services, you acknowledge that analytical data derived from your usage may be processed by these external entities and that Cortexvia is not responsible for their data handling practices. 7.3. Data Retention by Analytics Providers. External analytics providers may retain data for periods specified in their own policies, which may differ from Cortexvia's retention policies. This data may be used by the providers for their own purposes, including service improvement, aggregate benchmarking, and product development, as permitted by their terms of service.

8. Updates to This Policy

8.1. Policy Modifications. We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Updates will be posted to this page with a revised "Last Revised" date. 8.2. Continued Use. Your continued use of the Services after any update constitutes your acceptance of the revised Cookie Policy. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this Cookie Policy, please contact us at:

Cortexvia
General Support: [email protected]
Legal Inquiries: [email protected]

By using the Cortexvia Services, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies and tracking technologies as described herein.