Cortexvia FAQ

This Frequently Asked Questions document provides general information about Cortexvia's AI chatbot platform and services. The information provided herein is for informational purposes only and does not constitute legal advice, technical specifications, or contractual commitments. For binding terms and conditions, please refer to our Terms of Service, Privacy Policy, and other policy documents within the Agreement. Information in this FAQ may be updated without notice as our services evolve.

1. Platform Overview

1.1. What is Cortexvia? Cortexvia is an AI-powered chatbot platform that enables businesses, developers, and individuals to create intelligent conversational agents grounded in their own content. The platform utilizes advanced natural language processing and machine learning technologies to generate contextually relevant responses based on uploaded documents, videos, and other content sources. Users can embed these chatbots on websites using provided SDKs and APIs. 1.2. How does Cortexvia work? The platform operates through a multi-stage process: users upload content (documents, videos, URLs) which is processed, parsed, and converted into vector embeddings; when questions are asked, the system retrieves relevant content chunks and generates responses using AI models; responses are delivered through web interfaces, embedded widgets, or API endpoints. 1.3. What types of content can I upload? Supported content types include PDF documents, Microsoft Word documents (.doc, .docx), plain text files (.txt), Markdown files (.md), CSV files, YouTube video URLs (from which transcripts are extracted), and website URLs. Additional content types may be added as the platform evolves. Content must comply with our Acceptable Use Policy and users must have appropriate rights to use the content for chatbot response generation purposes.

2. Data Security and Infrastructure

2.1. Is my data secure? User data is stored on managed cloud infrastructure with encryption at rest and in transit. Access controls, logical isolation, and monitoring systems are implemented to protect user data. However, as described in our Privacy Policy and Security Policy, no security system is completely impenetrable, and users should not upload highly sensitive or regulated data without appropriate risk assessment. 2.2. Where is my data stored? Primary data storage is on cloud infrastructure selected and managed by Cortexvia and its providers. Server locations may vary based on performance optimization and operational requirements. Cortexvia does not guarantee data residency in any specific geographic location unless explicitly agreed in separate enterprise arrangements. 2.3. Do you share my data with third parties? Cortexvia does not sell or rent user data. For AI responses, only minimum relevant excerpts of content may be transmitted to external providers over encrypted connections using inference-oriented configurations in production. Provider retention and model-improvement practices depend on provider terms and service tiers. Users should review the relevant policy documents for complete information on data sharing practices.

3. Response Generation and Processing

3.1. What AI models do you use? Cortexvia utilizes multiple AI models optimized for different use cases and performance characteristics. The specific models available depend on subscription tier, with higher tiers providing access to more capable models. The underlying models and providers may be updated, replaced, or rotated without prior notice as we optimize for quality, performance, and cost efficiency. 3.2. How are responses generated? When a query is submitted, the system performs semantic search to retrieve relevant content from uploaded documents, constructs a prompt combining the query and retrieved context, and transmits this to AI inference endpoints for response generation. This process may involve external computational service providers operating specialized infrastructure for machine learning workloads. 3.3. Are responses always accurate? No. AI systems are fundamentally probabilistic and may generate responses that are inaccurate, incomplete, outdated, or contextually inappropriate. Users should not rely on AI-generated responses for critical decisions without independent verification. Cortexvia does not guarantee the accuracy, reliability, or appropriateness of any AI-generated content.

4. Subscription and Pricing

4.1. Do you offer a free plan? Yes. The Free tier includes limited chatbots, file uploads, and conversations per month, suitable for testing and evaluation purposes. Specific limits are described on our pricing page. The Free tier is intended for non-commercial evaluation and may have reduced functionality compared to paid tiers. No credit card is required for the Free tier. 4.2. What's the difference between tiers? Higher subscription tiers offer increased limits (more chatbots, higher file upload limits, more conversations), access to more capable AI models, additional features (team collaboration, advanced analytics, priority support), and higher API rate limits. Complete tier comparisons are available on our pricing page. 4.3. Can I upgrade or downgrade my plan? Users can upgrade to a higher tier at any time; upgrades take effect immediately and users are charged the prorated difference. Downgrading mid-cycle is not supported; users must wait for the current subscription period to expire before selecting a lower tier. When downgrading, service limits are reduced and some content may become inaccessible.

5. Billing and Refunds

5.1. What payment methods do you accept? We accept UPI, credit/debit cards, net banking, wallets, and local payment methods through our payment processor Dodo Payments, which acts as the merchant of record for your purchase. The methods available to you depend on your country and billing currency. Payment processing is handled by third-party payment processors operating under their own terms and security measures. 5.1.1. Which currency am I charged in? You are charged in the currency shown at checkout: a fixed local price where we publish one for your country, otherwise US Dollars or a supported local currency converted from it. Local prices are converted from the US Dollar price using rates we refresh daily and rounded up to a whole amount, so they can differ slightly from a live conversion. The amount shown at checkout is the amount charged. 5.1.2. Why does the price on one page differ from checkout? Prices on our marketing and documentation pages are cached and can briefly lag the current price, usually by no more than 5 percent, after a rate or plan update. The checkout page always shows the price you will actually be charged. 5.2. Do you offer refunds? Cortexvia follows a strict no-refund policy for subscription payments due to immediate resource allocation and third-party costs incurred upon subscription activation. Refunds are only considered for documented technical billing errors such as duplicate charges or incorrect amounts. Users are strongly encouraged to evaluate the service using the Free tier before purchasing. Complete refund terms are described in our Refund Policy. 5.3. Is there automatic renewal? Paid subscriptions do not auto-renew. Users must manually renew before expiry to continue paid access. If this policy changes, we will provide advance notice.

6. Chatbot Integration

6.1. Can I embed the chatbot on my website? Yes. Cortexvia provides JavaScript SDKs and API endpoints for embedding chatbots on websites. Integration typically requires adding a small code snippet to your website. Documentation and code examples are available in the developer portal. 6.2. Can I customize the chatbot appearance? Yes. Customization options include colors, themes, widget position, and branding elements. Available customization options vary by subscription tier. Advanced customization may require technical expertise. 6.3. How does Cortexvia improve answer quality? Cortexvia is designed to generate grounded, context-aware answers from your uploaded content. Answer quality depends on the completeness, freshness, and structure of the documents, pages, and support material you provide.

7. Data Management

7.1. Can I delete my data? Yes. Users can delete individual files, chatbots, conversation history, or their entire account through the dashboard. Upon deletion, data is immediately removed from production systems. Deleted data may persist in encrypted backups for up to seven days for disaster recovery purposes before permanent deletion. 7.2. How long is my data retained? Data is retained for the duration of your account unless you request deletion. After account deletion, minimal information (email and name) may be retained for account history and fraud prevention purposes. Complete retention details are provided in our Data Usage Policy. 7.3. What happens if I cancel my subscription? Upon subscription expiration, paid features become unavailable, API access is suspended, and chatbots stop functioning. Your data remains stored according to our retention policies, and you can access it by resubscribing or requesting a data export (where available).

8. Account Types and Verification

8.1. Do you offer student discounts? Yes. The Student tier is available to currently enrolled students at accredited educational institutions. Verification requires submission of a valid student ID or enrollment documentation. Verification is conducted by manual review and typically completes within 72 hours. Student status may be reverified periodically. 8.2. Do you offer startup plans? Yes. Special pricing may be available for verified startups. Eligibility requirements and verification processes are similar to student verification. Contact [email protected] for startup inquiries. 8.3. What is the verification process? Verification involves submitting required documentation through the dashboard, review by our team within stated timeframes, and notification of approval or rejection. Rejected applications may resubmit with corrected documentation. Fraudulent verification attempts result in account termination.

9. Technical Considerations

9.1. What are the API rate limits? Rate limits vary by subscription tier and are designed to ensure fair usage and system stability. Specific limits are documented in the API documentation and on the pricing page. Exceeding rate limits results in HTTP 429 responses. Developers should implement exponential backoff for rate limit handling. 9.2. Is there an SLA? Service level agreements with specific uptime commitments are available for Business tier subscribers only. Other tiers receive best-effort availability without guaranteed uptime percentages. All tiers are subject to the disclaimers in our Terms of Service. 9.3. What browsers are supported? The dashboard and embedded widgets support modern versions of Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported. Mobile browsers on iOS and Android are generally supported but some features may have limited functionality.

10. Support and Contact

10.1. How do I contact support? Email support is available at [email protected] for all users. Phone support is available for Startup, Business, and Student tiers only. Support is provided in English, and our team can assist in most major languages on request. 10.2. What is the response time? Initial response time target is within 24 hours during business days. Paid tier subscribers may receive faster response times and priority handling. Complex technical issues may require additional time for resolution. 10.3. Still have questions? If you couldn't find the answer you're looking for, please contact our support team at [email protected]. For legal inquiries, contact [email protected]. For billing issues, contact [email protected].

Contact Information:
Cortexvia
General Support: [email protected]
Legal Inquiries: [email protected]
Billing Issues: [email protected]