Customer support
AI Customer Support Chatbot
Most support queues are the same thirty questions in different words. Answer those from your own help pages at any hour, and send everything else to a person without making the customer explain twice.
Answer the routine, hand off the rest
The chatbot handles the question it has a source for. The moment a request needs an account or a judgement call, it shows where to reach your team.
- Reads your help pages, not the internet
- Answers come from the articles and documents you added, so they match what your agents would say.
- Knows when to step aside
- A billing dispute or a missing delivery needs a person. The bot points to your contact details instead of guessing.
- The same reply at three in the morning
- Customers in any time zone get the answer your best agent would give during office hours.
Questions worth automating
Pick the ones with a fixed, published answer. That is where a chatbot is reliable.
Account and access
Password resets, sign-in steps and changing an email address. The how-to already lives in your help centre.
Delivery and timelines
How long things take, what each stage means and what to do when something is late, from your published policy.
Returns and cancellations
Eligibility, time windows and the steps to start one. Customers ask before they buy as often as after.
How-to and setup
Feature explanations and first-run steps from your guides, answered in a sentence instead of a link to a long article.
Launch without breaking support
A support chatbot goes live in stages, not all at once.
Mine your inbox
Read the last month of tickets and list the questions that repeat. That list is both the training plan and the test.
Add the articles that answer them
Help centre articles, policy pages and any guide you are happy for customers to read. Leave drafts out.
Set the handoff first
Add your support email, phone or ticket form as contacts, so an unanswered question still ends with a next step.
Start on one page
Put it on the help or contact page first. Once the answers hold up, the same snippet takes it site-wide.
Built for busy support teams
Shorter queues for your agents, faster answers for your customers.
Fewer repeat tickets
Password, delivery and returns questions get answered on the spot, so the queue holds the conversations that need your team.
Handoffs with no dead ends
Every question outside your sources ends with your email, phone or ticket link right on screen.
Open around the clock
Customers get help at night and on weekends, in the same words your help centre already uses.
Costs you can plan
Flat monthly plans in your local currency, no per-resolution fees, and upgrades that charge only the difference.
Before it meets customers
What support leads ask before putting a bot in front of the queue.
Same queue, other angles
Pages for teams answering the same questions in different settings.
Start with your inbox
The questions you answer most are the ones to automate first.
Take ten tickets from last week. Build the chatbot from the articles that answered them, then ask it those ten. If the replies match, it is ready for the help page.